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We are open Monday-Friday from 7:30 am - 6:00 pm ET. We are here to help you with any questions or concerns you may have. We will respond as soon as possible, but please expect 1-2 business days for a response.

Response time: 20-30 minutes

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Frequently Asked Questions

Order Status

How long will it take to get my order?

Most orders will ship in 1-2 business days and deliver in 5-7 business days. Orders requiring customization or larger orders shipping via freight may take longer to deliver.

How do I cancel or change my order?

You may make changes or cancel your merchandise order if it has not been processed by our shipping team. To cancel your order, Email us with your order number and we will do our best to resolve your request as quickly as possible. If we are not able to accommodate your request, you may return your merchandise within 30 days of purchase. *some exclusions may apply* A $15 change or cancellation fee may be applied to bird or egg orders.

Who will be delivering my order?

We ship via UPS and other premium carriers to provide you with the fastest and most reliable service available.

Shipping

How much does shipping cost?

Most orders over $150 ship free within the lower 48 states! Shipping rates are charged based on order weight and size. To request a shipping quote, send us a message. Orders less than $150 are subject to additional handling fees.

Do you ship internationally?

Yes, most of our products can be shipped internationally. We also have international dealers that sell our products. To locate a dealer nearest to you, visit our Authorized Dealer page. Orders shipped internationally do not qualify for free shipping. You are responsible for all applicable duties, taxes and fees charged by the destination country. We recommend contacting your customs office for information on duties, taxes, and restricted items.

What happens if my birds are dead on arrival?

Notify us within 48 hrs. of arrival of any birds that may have died. Please report to us the number of live birds and the number of dead birds. We may, at our discretion, offer a refund or in-house credit for the purchase price of any deceased birds, considering any extra chicks received. Shipping, handling, and surcharges are non-refundable.

What happens if my package is lost?

If your package is lost in transit, we will file a claim with the carrier for you. Send us a message, with your order number and we will file a claim and send a replacement order if the carrier is unable to locate your shipment.

What happens if my package is damaged?

If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Email us with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.

 

Returns

How do I request a return or replacement?

Contact us within 30 days of purchase to request a return authorization or replacement. send us a message and we will provide an RMA number. We want you to be satisfied with your purchase and warrant all equipment to be free of defects and workmanship.

We cannot accept returns on medications or hazardous material. However, if there is a discrepancy on your order, we will gladly work with you to make it right. Send us a message, with your order number and description of the problem and we will do our best to resolve the issue as quickly as possible.

If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Email us with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.

If replacement merchandise is shipped, and damaged or incorrect product is returning, a balance will remain on your account until the return is processed.

What is the status of my refund?

Refunds are processed to your original payment method. Depending on your banking institution, your refund may take 5-7 business days to process to your account.

 

Payments

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

 

What payment methods do you accept?

We offer many convenient ways to pay, Cashapp, Bitcoin, Visa & MasterCard debit cards.

Why is my card not working?

If you are having trouble with your card, confirm that the billing address on your order matches the address on file with your card company. If you are still having issues, we recommend contacting your card company as some cards have daily or transactions limits that may be the source of the trouble.

 

Promotions

Can I use more than one promotion on the same order?

We are only able to apply one promotion per order. Our goal is to offer strong promotions with great pricing, even on our best-selling items. As a result, promotional offers are not valid in combination with other offers.

Do you offer a military discount?

We offer a 5% discount to all military personnel that have served or are currently serving in the United States Armed Forces. We appreciate your service! Confirmation of service is required to receive this discount. Contact us for details.

 

King’s Poultry Farm in mid-western Ohio is a family owned and operated company raising and processing chickens. Our goal is to produce high quality poultry products that are “Naturally” Healthy, Nutritional and Tasty.

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